The file I am trying to view will not work?

Problem

User is trying to 'view' a file within the Safe Share content viewer but it will not open.

Solution

Determine the type of file the user trying to view. The table below shows the type of file supported by the content viewer:

 

File typeSupported file formats
Image filesbmp, gif, jpeg, jpg, png
Word processing/text documentsdoc, docx, html, mhtml, odt, ooxml, rtf, txt, xhtml, xml
Documents with static contentpdf
Presentation filesodp, pot, potx, pps, ppsx, ppt, pptx
Spreadhsheet/data filescsv, ods, xls, xlsb, xlsm, xlsx, xltm, xltx, xlxm



Additional Information

View generations are handled through a queue. If large amounts of users are uploaded files with supported views, they may take some time to generate.