Cannot start Covata Services

Problem

After accessing a server with remote access, we are unable to start the Covata Service (access service or content service) using the restart command.

Solution

  1. Capture the log files for the particular node (found in /var/log/content-service or /var/log/access-service
  2. Copy the log files to a local directory see Accessing and copying log files

Escalation

If the services cannot be restarted, this requires further diagnosis at the development operations level. There may be misconfiguration in the puppet master that is preventing the service from restarting.