The user login or password details are wrong?

Problem

User has forgotten their login details, or does not know what they are.

Solution

  1. Use the 'Forgot your password' link found on the login screen as shown below.

  2. Or use the 'Don't have a password' link found on the home screen, if the user has never created an account before.
  3. Otherwise the Org Admin can create an account manually.