Viewing Covata Alerts

Description

This article describe how to interpret a Covata Monitoring alert and the information contained within.

All information within the alert should be captured when recording any issue.

Error Alert

The error alert contains the following information:

  • Customer Name
  • Customer Site (The customers URL)
  • Safe Share System Component (e.g. Database, Email, etc)
  • Test Type
  • Error reason
  • Test Detail
  • Alert number (The unique alert number for this alert. System generated)

Recovery Alert

The recovery alert contains the following information

  • Customer Name
  • Customer Site (The customers URL)
  • Safe Share System Component (e.g. Database, Email, etc)
  • Total Downtime




Additional Information

These alerts are sent automatically for any customer environment that has safe share deployed.