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  • SafeShare Knowledge Base
    • Accounts
      • How do I change the language I view the application in?
    • Clients
      • SafeShare for Android
        • Unable to access Android Safe Share app
        • Users receive bad credentials message
      • SafeShare for iOS
        • Profile or device management missing for iOS Enteprise
        • Why is the upload button missing on Safari (mobile)?
      • SafeShare for Windows
        • A file does not get synced from the server, but can be seen in the web client. Why?
        • After I installed and signed-in I saw a getting started guide popping up but accidentally closed it. Can I bring it back?
        • Does the application access files outside the Safe Share folders?
        • Does the application store a copy of my user credentials in memory or on disk?
        • How do I change the Windows client log level?
        • How much disk space do the logs require?
        • I added some files but they do not get encrypted. Why?
        • I am getting errors in the sign-in screen. What do they mean?
        • I get an error saying "some files may have not been synchronised yet". What does it mean?
        • I get an error saying "this operation is not available at this time". What does it mean?
        • I have deleted a file using right-click Delete (not Safe Delete) but it does not re-sync after waiting for some time.
        • I moved a file into the Safe Share folder and now I cannot locate an unencrypted file?
        • I see "Some files could not be processed". What does it mean?
        • I see .cov files inside the Safe Share folders. What are they?
        • Safe Share options on the context menu are greyed out.
        • The application crashes when it starts complaining about a setting value?
        • The application has stopped syncing anything else. Why?
        • Unable to access Windows Safe Share app
        • What happens to unencrypted content after it disappears when the encrypted version is created?
        • When I click "Reconnect now" from the system tray menu nothing happens?
        • When I double-click to view an encrypted file the view is not rendered correctly. Why?
        • When the application is uninstalled it says it 'cannot close running applications' and asks me to force-close?
        • When the application starts it crashes with an unhandled exception?
        • When the application starts it says it cannot find the Callback Filter?
        • Where are the Windows client logs stored?
        • Will the application log me out after a period of inactivity?
    • Emails and notifications
      • Email notifications are not sent to users
      • I have not received a notification email
      • Receiving too many email notifications
    • FAQ
      • Administrators
        • Adding a new user
        • Can Covata employees get access to keys?
        • Can files be recovered after they have been deleted?
        • Do you have an API?
        • Generating Reports
        • Managing classifications
        • Managing groups
        • User Roles
      • Security
        • Has your service undergone penetration testing?
        • Where and how are passwords stored?
        • Where are keys stored and how are they protected?
        • Why do iOS refresh tokens last for 30 days?
      • Users
        • Can I upload any file?
        • Is my original file encrypted?
        • What access permissions can I set on my shared files?
        • What does 'view only' mean?
        • What files are supported in the Encrypted File Viewer?
        • When does encryption take place?
        • Can an administrator see my data?
        • Can I use Safe Share on a public computer?
        • Do you support large files?
        • Can I access my files offline?
        • Help! I forgot my password
    • General
      • Can I add additional languages to the system?
      • Handling product feedback
      • How to find Product URL
      • I have lost my (laptop, tablet, phone) device what do I do?
      • I regularly get logged out when using the system?
      • Message queue service
      • The user cannot connect to the server?
      • The user is having issues with the file size?
      • Viewing Covata Alerts
      • Web Application Server (static assets)
      • What browsers are supported
      • What is the users quota limit?
      • What operating systems are supported
      • Why can I only see some buttons in the interface when on different files?
    • Installation
      • Setting up message queue clustering
    • Locating files
      • I can no longer access a shared file from an email link?
      • I cannot find a file that has been shared with me?
    • Login
      • Cannot access Safe Share
      • I did not receive my account creation email?
      • I think someone may have logged into my account, what do I do?
      • Login page does not load
      • Safe share is prompting the user for a Safe share service address?
      • The user does not have a password
      • The user login or password details are wrong?
    • One time password
      • The users' one time password does not work?
    • Organisations
      • Changing default language of organisation?
      • Is it possible to change the organisation email template?
      • Is it possible to change the system logo and images?
    • Services
      • Accessing and copying log files
      • Administrator email can be null preventing notifications from being sent out
      • Cannot start Covata Services
      • Installing Custom Fonts on the Content Service
      • Restarting the Access Service or Content Service
      • When to reboot a server
    • Sharing
      • A file was shared with me but I cannot view it yet?
      • How can I share multiple files at once?
      • How do I share a folder but exclude a subfolder?
      • I can't move an item into a folder that is shared with me?
      • I can't move items from one shared with me folder to another shared with me folder?
      • I cannot share with more than 100 users
      • I receive an error when sharing a file about classifications?
      • I receive an error when sharing a file about whitelisting?
      • Why can I not see the document watermarked?
    • Two factor authentication
      • Account reseeded for TFA by organization administrator.
      • The user has lost access to the Authenticator.
      • The user is required to configure two factor authentication?
    • Upload
      • Package file types do not upload correctly
      • Uploading a document fails
      • Uploading a large file is failing?
      • User received upload failed message
      • View file fails to appear for file that was uploaded
    • View generation
      • I cannot view a supported file
      • The file I am trying to view will not work?
      • There is a view link but it errors and won't display?
      • Trouble generating views for large files
Show navigation

Do you have an API?

Yes. Further API and Safe Share developer information can be found in the REST API Guide


Related Articles

  • Page:
    Help! I forgot my password
  • Page:
    Can I access my files offline?
  • Page:
    Do you support large files?
  • Page:
    Can I use Safe Share on a public computer?
  • Page:
    Can an administrator see my data?


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