When I double-click to view an encrypted file the view is not rendered correctly. Why?

Problem

When I double-click to view an encrypted file the view is not rendered correctly. Why?

Solution

  1. Not every PDF feature is supported by our embedded third-party PDF viewer component. A list of known limitations can be found here http://www.telerik.com/help/winforms/pdfviewer-unsupported-features.html. If that happens, try opening the Safe Share web application (using the "Safe Share Web" option on the system tray menu), 
  2. Navigate to the item and click to view it in the web application. 
  3. If that fails too, ask the author to either convert it to PDF and share it as PDF or ask the sender to set the permission such that the item can be decrypted and opened with a different PDF viewer.

    Note: It could indicate unsupported features in the viewed file.

    Try to view the file via another safe share client or download the file and try to open it with the native viewer