Safe Share options on the context menu are greyed out.

Problem

All Safe Share options on the context menu (the right click menu) are greyed out.

Solution

Possible solutions to this problem are:

  1. Ask the user to start the Safe Share application (found in Program Files, or via the shortcut on the desktop) and Sign in.
  2. Check the task bar to ensure the user is Signed in to Safe Share. A coloured Safe Share Logo will be shown if the user is currently signed in.