I added some files but they do not get encrypted. Why?

Problem

I added some files but they do not get encrypted. Why?

Solution

  1. The following categories of files will not be encrypted:

    • 0 byte length files
    • files with a name in the 'ignored' list setting e.g. thumbs.db, desktop.ini etc. (customisable)
    • files with a name ending in .cov (reserved for partially downloaded files by the application)
    • the user account is over-quota (check the Account Management page using the system tray menu to check)
    • the file is too large to be chunked into parts - check the configured upload chunk size on the server (max file size that can be uploaded is chunk size * 1024 * 1024 bytes).