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  • SafeShare Knowledge Base
    • Accounts
      • How do I change the language I view the application in?
    • Clients
      • SafeShare for Android
        • Unable to access Android Safe Share app
        • Users receive bad credentials message
      • SafeShare for iOS
        • Profile or device management missing for iOS Enteprise
        • Why is the upload button missing on Safari (mobile)?
      • SafeShare for Windows
        • A file does not get synced from the server, but can be seen in the web client. Why?
        • After I installed and signed-in I saw a getting started guide popping up but accidentally closed it. Can I bring it back?
        • Does the application access files outside the Safe Share folders?
        • Does the application store a copy of my user credentials in memory or on disk?
        • How do I change the Windows client log level?
        • How much disk space do the logs require?
        • I added some files but they do not get encrypted. Why?
        • I am getting errors in the sign-in screen. What do they mean?
        • I get an error saying "some files may have not been synchronised yet". What does it mean?
        • I get an error saying "this operation is not available at this time". What does it mean?
        • I have deleted a file using right-click Delete (not Safe Delete) but it does not re-sync after waiting for some time.
        • I moved a file into the Safe Share folder and now I cannot locate an unencrypted file?
        • I see "Some files could not be processed". What does it mean?
        • I see .cov files inside the Safe Share folders. What are they?
        • Safe Share options on the context menu are greyed out.
        • The application crashes when it starts complaining about a setting value?
        • The application has stopped syncing anything else. Why?
        • Unable to access Windows Safe Share app
        • What happens to unencrypted content after it disappears when the encrypted version is created?
        • When I click "Reconnect now" from the system tray menu nothing happens?
        • When I double-click to view an encrypted file the view is not rendered correctly. Why?
        • When the application is uninstalled it says it 'cannot close running applications' and asks me to force-close?
        • When the application starts it crashes with an unhandled exception?
        • When the application starts it says it cannot find the Callback Filter?
        • Where are the Windows client logs stored?
        • Will the application log me out after a period of inactivity?
    • Emails and notifications
      • Email notifications are not sent to users
      • I have not received a notification email
      • Receiving too many email notifications
    • FAQ
      • Administrators
        • Adding a new user
        • Can Covata employees get access to keys?
        • Can files be recovered after they have been deleted?
        • Do you have an API?
        • Generating Reports
        • Managing classifications
        • Managing groups
        • User Roles
      • Security
        • Has your service undergone penetration testing?
        • Where and how are passwords stored?
        • Where are keys stored and how are they protected?
        • Why do iOS refresh tokens last for 30 days?
      • Users
        • Can I upload any file?
        • Is my original file encrypted?
        • What access permissions can I set on my shared files?
        • What does 'view only' mean?
        • What files are supported in the Encrypted File Viewer?
        • When does encryption take place?
        • Can an administrator see my data?
        • Can I use Safe Share on a public computer?
        • Do you support large files?
        • Can I access my files offline?
        • Help! I forgot my password
    • General
      • Can I add additional languages to the system?
      • Handling product feedback
      • How to find Product URL
      • I have lost my (laptop, tablet, phone) device what do I do?
      • I regularly get logged out when using the system?
      • Message queue service
      • The user cannot connect to the server?
      • The user is having issues with the file size?
      • Viewing Covata Alerts
      • Web Application Server (static assets)
      • What browsers are supported
      • What is the users quota limit?
      • What operating systems are supported
      • Why can I only see some buttons in the interface when on different files?
    • Installation
      • Setting up message queue clustering
    • Locating files
      • I can no longer access a shared file from an email link?
      • I cannot find a file that has been shared with me?
    • Login
      • Cannot access Safe Share
      • I did not receive my account creation email?
      • I think someone may have logged into my account, what do I do?
      • Login page does not load
      • Safe share is prompting the user for a Safe share service address?
      • The user does not have a password
      • The user login or password details are wrong?
    • One time password
      • The users' one time password does not work?
    • Organisations
      • Changing default language of organisation?
      • Is it possible to change the organisation email template?
      • Is it possible to change the system logo and images?
    • Services
      • Accessing and copying log files
      • Administrator email can be null preventing notifications from being sent out
      • Cannot start Covata Services
      • Installing Custom Fonts on the Content Service
      • Restarting the Access Service or Content Service
      • When to reboot a server
    • Sharing
      • A file was shared with me but I cannot view it yet?
      • How can I share multiple files at once?
      • How do I share a folder but exclude a subfolder?
      • I can't move an item into a folder that is shared with me?
      • I can't move items from one shared with me folder to another shared with me folder?
      • I cannot share with more than 100 users
      • I receive an error when sharing a file about classifications?
      • I receive an error when sharing a file about whitelisting?
      • Why can I not see the document watermarked?
    • Two factor authentication
      • Account reseeded for TFA by organization administrator.
      • The user has lost access to the Authenticator.
      • The user is required to configure two factor authentication?
    • Upload
      • Package file types do not upload correctly
      • Uploading a document fails
      • Uploading a large file is failing?
      • User received upload failed message
      • View file fails to appear for file that was uploaded
    • View generation
      • I cannot view a supported file
      • The file I am trying to view will not work?
      • There is a view link but it errors and won't display?
      • Trouble generating views for large files
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SafeShare for Android

TitleCreatorModified
Users receive bad credentials messageTimothyCSep 16, 2016

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