Encrypted copies of your data are stored in the application. A file owner, or a collaborator with the appropriate permissions may download a decrypted copy of the required file/s.

Web Browser

Download will not be available if the file owner has not provided Download permissions to the collaborator.

To download a decrypted version of a file using the Web application:

1. Sign-in to the Web Application
2. Right-click on the required file and choose 'Download', or
3. Select the required file and choose 'Download' from the toolbar.

Further detail can be found in the User's Guide - Downloading secure content

Windows

Download will not be available if the file owner has not provided Download permissions to the collaborator.

To download a decrypted version of a file using the Windows client:

1. Access the Secure folder
2. Select the item(s) and drag/copy/move them to a location outside the Secure folder; for example, dragging them to your desktop.
3. Alternatively, select and right-click on one or more file(s) and/or folder(s) and choose a Decrypt... option from the pop-up menu
4. Select the required file and choose 'Download' from the toolbar.

Further detail can be found in the Windows User's Guide - Accessing secure content